Last Updated: 28/8/2024
Thank you for shopping at IKStuff!
We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.
1. Return Policy
- Eligibility for Returns: Items can be returned within 14 days of receipt. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.
- How to Initiate a Return: To start a return, please contact our customer service team at +923084230386 with your order number and reason for the return. We will provide you with instructions on how to return your item.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 7-10 business days.
2. Exchange Policy
- Eligibility for Exchanges: If you would like to exchange an item for a different size or color, please follow the return procedure and specify the desired exchange in your return request. Exchanges are subject to product availability.
- Exchange Shipping Costs: The customer is responsible for the shipping costs associated with returning the original item and receiving the exchanged item.
3. Non-Returnable Items
- Final Sale Items: Items marked as final sale cannot be returned or exchanged. These items are non-refundable.
- Personalized or Customized Items: Items that have been personalized or customized cannot be returned or exchanged.
4. Refunds and Processing Time
- Refund Processing Time: Refunds are processed once we receive the returned item and inspect it. The time to reflect the refund on your statement depends on your payment provider.
5. Contact Us
If you have any questions or need further assistance, please contact us at +923084230386
Thank you for choosing IKStuff. We value your satisfaction and look forward to serving you again!
